Knowledgebase

Accessing Account Backups / Restoring Files/Databases

If you accidently corrupt or lose some files or damage a database, you can retrieve these yourself by going to 'Backups' in cPanel and using one of the 'daily, weekly, monthly' links.

The download will be a full account backup so could be quite a large download, but for most users the download shouldn't be that large.

Note: Backups are generated between 12AM-8AM UK time. So if you accidently delete a file at 11PM and you don't realise until the next morning, chances are your daily backup won't contain the file as the backup ran after the mistake was made. If you make a mistake at between 10AM and 10PM you would be able to use the daily backup to retrieve your files or database. You'd then try weekly then monthly if the daily backup isn't of use.

How to restore files from backup

You need to extract the file you've downloaded (the daily, weekly or monthly backup file). The extracted files will contain a file named homedir.tar, extract this.

You can access public_html to get the files you need and upload them via FTP or File Manager in cPanel.


How to restore MySQL databases from backup

You need to extract the file you've downloaded (the daily, weekly or monthly backup file). Within that you will find a folder named mysql, within that you will find the backups of your databases.

You can use the 'Backups' page or PhpMyAdmin in cPanel to restore the database. See this article for important information.


How to restore PgSQL databases from backup

You need to extract the file you've downloaded (the daily, weekly or monthly backup file). Within that you will find a folder named pgsql, within that you will find the backups of your databases.

You can use phpPgAdmin in cPanel to restore the database.

 

If you'd prefer us to restore the entire account just open up a support ticket and we can restore the entire account, or just restore all the databases that are on the account (we can't restore individual databases). N.B you may lose recent SQL data, emails and any other changes that occurred after the backup was made.



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